隐私政策
最后更新日期：2026 年 5 月 31 日
灵魂一问（Resono）（以下简称"我们"）非常重视您的隐私和个人信息保护。本隐私政策说明了我们如何收集、使用、存储和保护您的个人信息。在使用本服务前，请仔细阅读本政策。如您对本政策有任何疑问，请通过文末的联系方式与我们联系。
一、我们收集的信息
1.1 您主动提供的信息
- 账号信息：注册时您提供的手机号码或邮箱地址。
- 个人资料：您可选填的昵称、个性签名和头像照片。
- 回答内容：您对每日问题提交的文字回答。
- 社区互动：您发布的帖子和评论内容。
- 反馈信息：您提交的意见反馈和关联的截图。
1.2 我们自动收集的信息
- 设备信息：设备型号、操作系统版本、唯一设备标识符、应用版本号。
- 使用日志：您使用本服务的时间、频率、功能使用情况等操作日志。
- 网络信息：IP 地址、网络类型（Wi-Fi/移动网络）。
1.3 权限信息
在获得您的明确同意后，我们可能申请以下设备权限：
- 相机：用于拍摄个人头像照片。
- 麦克风：用于与 AI 进行语音对话交互。
- 相册/存储：用于选择头像照片、上传反馈截图以及保存应用生成的分享图片。
- 通知：用于向您推送每日问题提醒、社区互动通知和重要消息。
您可以在设备的系统设置中随时关闭这些权限。关闭后，相关功能可能无法正常使用，但不影响其他基本功能。
二、信息的使用
我们将收集到的信息用于以下目的：
- 提供、维护和改善本服务的核心功能（每日问答、AI 解析、社区互动等）
- AI 驱动的情绪分析和个性化内容推荐
- 向您发送每日问题提醒、社区互动通知和服务公告
- 分析使用趋势，优化产品体验
- 处理您的反馈和投诉
- 检测和预防欺诈、滥用等违规行为
三、信息的存储和保护
3.1 存储位置
您的个人信息存储在中国境内的服务器上。如需跨境传输，我们将依法征得您的同意并采取必要的安全保障措施。
3.2 存储期限
我们仅在实现本政策所述目的所必需的期限内保留您的个人信息，除非法律法规另有要求。账号注销后，您的个人信息将被删除或匿名化处理。
3.3 安全措施
我们采用业界通行的安全技术和措施（包括但不限于 SSL 加密传输、数据加密存储、访问权限控制等）来保护您的个人信息安全。
四、信息共享
我们不会向第三方出售您的个人信息。我们可能在以下情况下共享您的信息：
- App Store 内购服务：当您通过 Apple App Store 购买会员订阅或灵魂碎片时，我们需要将订单信息提交给 Apple 的服务器进行验证，以确保交易的有效性和安全性。我们不会与任何第三方支付平台共享您的个人信息。
- 法律要求：根据法律法规、诉讼要求或政府主管部门的要求披露相关信息。
- 获得您的明确同意后。
五、订阅与内购服务
5.1 自动续期订阅
本应用提供 Apple App Store 自动续期订阅服务（月度会员）。订阅成功后您将获得：
5.2 消耗品购买
您可以通过 Apple App Store 购买灵魂碎片包，获得 30 灵魂碎片。灵魂碎片是应用内的虚拟货币，可用于以下功能：
- 补签（补卡）：消耗 1 碎片补写当月遗漏日期的回答
- 周度深度解析：消耗 30 碎片触发 AI 驱动的上周问答深度分析报告
5.3 自动续费机制
月度会员为自动续期订阅服务。在当期订阅周期结束前 24 小时内，Apple 将自动从您的 iTunes 账户中扣费续订，除非您在扣费前至少 24 小时在 Apple ID 设置中关闭自动续费。
5.4 管理订阅与取消续费
您可以在购买后随时按照以下步骤管理或取消订阅：
- 打开 iOS 设备的「设置」应用
- 点击顶部的「Apple ID」
- 选择「订阅」
- 找到「灵魂一问（Resono）」并管理或取消订阅
取消后，当前已支付的订阅周期将继续有效至到期日，到期后不再续费。
5.5 退款政策
所有通过 Apple App Store 进行的购买（包括自动续期订阅和消耗品），其退款处理由 Apple 全权负责。如需申请退款，请访问 Apple 官方退款支持页面（https://reportaproblem.apple.com）。虚拟商品（灵魂碎片）一旦使用，概不退款。
5.6 标准许可协议
本服务的订阅和 App 内购买须遵守 Apple 的最终用户标准许可协议：https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
六、您的权利
根据适用的法律法规，您享有以下权利：
- 查询：您可以随时查看您的个人资料、回答记录和互动历史。
- 更正：您可以在设置中修改您的昵称、签名和头像。
- 删除：您可以删除您发布的回答和评论，或申请注销账号以删除全部个人信息。
- 撤回同意：您可以在设备设置中关闭已授权的权限。
- 注销账号：您可以在设置中申请注销账号。
七、儿童隐私保护
本服务不面向未满 14 周岁的未成年人。如果我们发现无意中收集了 14 周岁以下儿童的个人信息，我们将立即删除该信息。如您是监护人，发现您的孩子未经同意使用了本服务，请联系我们处理。
八、政策更新
我们可能会不时更新本隐私政策。更新后的政策将在本页面发布，重大变更将通过应用内通知告知您。我们鼓励您定期查阅本政策。
九、联系我们
如您对本隐私政策有任何疑问、意见或投诉，请通过以下方式联系我们：
邮箱：support@motinglife.com
Privacy Policy
Last Updated: May 31, 2026
Resono (灵魂一问) ("we," "us," or "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully before using the Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Phone number or email address provided during registration.
- Profile Information: Optional nickname, signature, and avatar photo.
- Answer Content: Text answers you submit to daily questions.
- Community Interactions: Posts and comments you publish.
- Feedback: Opinion feedback and associated screenshots you submit.
1.2 Information Collected Automatically
- Device Information: Device model, OS version, unique device identifier, app version.
- Usage Logs: Time, frequency, and feature usage patterns.
- Network Information: IP address, network type (Wi-Fi/mobile).
1.3 Permissions
With your explicit consent, we may request the following device permissions:
- Camera: For taking profile avatar photos.
- Microphone: For voice interaction with AI.
- Photo Library/Storage: For selecting avatar photos, uploading feedback screenshots, and saving shareable images generated by the app.
- Notifications: For sending daily question reminders, community interaction notifications, and important messages.
You may revoke these permissions at any time in your device settings. Disabling permissions may affect related features but will not impact basic functionality.
2. How We Use Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving core Service features (daily Q&A, AI analysis, community interaction)
- AI-powered emotional analysis and personalized content recommendations
- Sending daily question reminders, community notifications, and service announcements
- Analyzing usage trends to optimize product experience
- Processing your feedback and complaints
- Detecting and preventing fraud, abuse, and other violations
3. Data Storage and Protection
3.1 Storage Location
Your personal information is stored on servers located within China. Any cross-border data transfer will be subject to your consent and appropriate safeguards.
3.2 Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Upon account deletion, your information will be deleted or anonymized.
3.3 Security Measures
We implement industry-standard security measures (including SSL encryption, encrypted storage, access controls) to protect your personal information.
4. Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- App Store In-App Purchases: When you purchase a membership subscription or Soul Shards through the Apple App Store, we submit order information to Apple's servers for receipt verification to ensure the validity and security of the transaction. We do not share your personal information with any third-party payment platforms.
- Legal Requirements: When required by applicable law, legal process, or government authorities.
- With your explicit consent.
5. Subscriptions and In-App Purchases
5.1 Auto-Renewable Subscription
This app offers an Apple App Store Auto-Renewable Subscription (Monthly Membership). Upon successful subscription, you receive:
- Membership status identifier
- 150 Soul Shards granted monthly
5.2 Consumable Purchases
You may purchase Soul Shards packs through the Apple App Store to receive 30 Soul Shards. Soul Shards are in-app virtual currency used for:
- Retroactive Answers: Spend 1 shard to backfill an answer for a missed date within the current month
- Weekly Deep Analysis: Spend 30 shards to trigger an AI-powered weekly analysis report
5.3 Auto-Renewal Mechanism
The Monthly Membership is an auto-renewable subscription. Within 24 hours before the current subscription period ends, Apple will automatically charge your iTunes account for renewal, unless you turn off auto-renewal in your Apple ID settings at least 24 hours before the charge.
5.4 Managing Subscriptions and Cancellation
You can manage or cancel your subscription at any time after purchase by following these steps:
- Open the "Settings" app on your iOS device
- Tap your "Apple ID" at the top
- Select "Subscriptions"
- Find "Resono (灵魂一问)" and manage or cancel the subscription
After cancellation, the current paid subscription period remains active until its expiration date; it will not renew afterward.
5.5 Refund Policy
All purchases made through the Apple App Store (including auto-renewable subscriptions and consumables) are handled by Apple for refund processing. To request a refund, please visit Apple's official refund support page (https://reportaproblem.apple.com). Virtual goods (Soul Shards) are non-refundable once consumed.
5.6 Standard License Agreement
Subscriptions and in-app purchases in this Service are subject to Apple's Standard End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
6. Your Rights
Under applicable laws, you have the following rights:
- Access: You may view your profile, answer history, and interaction records at any time.
- Correction: You may modify your nickname, signature, and avatar in Settings.
- Deletion: You may delete your answers and comments, or request account deletion to remove all personal information.
- Withdraw Consent: You may revoke permissions in your device settings.
- Account Deletion: You may request account deletion in Settings.
7. Children's Privacy
Our Service is not directed to individuals under the age of 14. If we discover that we have inadvertently collected personal information from a child under 14, we will promptly delete it. If you are a parent or guardian and believe your child has used our Service without your consent, please contact us.
8. Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be posted on this page, and material changes will be notified through in-app notifications. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us at:
Email: support@motinglife.com